Privacy Policy

1. General Information on Data Processing

Agato Translation is a company incorporated under UAE law with registered offices at Office 2101, Latifa Tower, Sheikh Zayed Road, Trade Centre, Dubai, UAE (hereinafter, Agato). In compliance with the requirements of UAE law and the General Data Protection Regulation (GDPR), Agato respects and protects the privacy of visitors to the website referred to as agatotranslate.ae. This privacy policy helps visitors of the website understand the procedures that Agato puts in place for privacy, including the personal data collected, and how it is used and protected.

This privacy policy applies to all personal data that Agato acquires or processes when users interact with the www.agatotranslate.ae website. Examples include purchasing and using our services, responding to marketing communications, and contacting Agato customer service. These interactions may involve visitors, clients, suppliers, and/or partners. Furthermore, Agato processes personal data in areas other than the www.AgatoTranslate.ae site, which may require other privacy policies.

In this privacy policy, the term "personal data" signifies information that refers to users. It allows us to identify users, directly or in combination with other information in our possession.

1.1 Users of the Site in General

Agato processes user data based on consent. By using or consulting Agato's website, users explicitly agree to this privacy policy and consent to the processing of their personal data in relation to the purposes and methods described below, including any disclosure to third parties if necessary for the provision of service. The provision of data and, consequently, the consent to the gathering and processing of data is optional. The user can deny consent and may revoke consent at any time. However, denying consent may make it impossible to provide certain services, and the browsing experience on the site may be compromised.

1.1.1 Clients

Agato shall do everything possible, consistent with the electronic form of service, to maintain the utmost confidentiality in its performance of services. All texts, the nature of the work performed, the personal data of the client communicated for translation purposes, and any information transmitted by the client to Agato are subject to the strictest confidentiality, and the personal data collected shall be processed in accordance with UAE law and the GDPR.

Agato shall use the information provided for the execution of the contract (and for the eventual implementation of pre-contractual measures) and such information cannot—without the prior written consent of the client—be disclosed publicly or to third parties, except to its authorized employees or their authorized subcontractors, should their operational or advisory intervention require knowledge of such information.

The above guarantees do not apply if Agato is obliged by law to disclose such information, or in the event that such information is, or enters, the public domain regardless of the disclosure of the same by Agato. This similarly applies to cases in which the vital interests of the data subject or of another natural person require the processing of personal data, or where the processing is necessary for the protection of a legitimate interest of Agato or third parties, which is of a higher nature than the rights of the data subject.

1.1.2 Suppliers and Collaborators

The personal data of our freelance suppliers and collaborators (suppliers, translators, interpreters, graphic designers, affiliates, consultants, etc.) shall be treated in strict confidence. The only information that shall be communicated to third parties is the information published on our site, such as username, mother tongue, work experience, and studies. Other information such as first name, last name, date of birth, addresses, and telephone numbers shall be processed only by Agato and its authorized suppliers (i.e., accountants, banks, etc.), exclusively for the purpose of the correct execution of the employment relationship with the same and fulfillment of any legal obligations.

1.2 Automatically Collected Information: Web Browsing Data

As with all websites, this site also makes use of log files in which information from user visits is automatically collected and stored. The information collected could include the following:

• Internet Protocol (IP) Address
• Type of browser and device parameters used to connect to the site
• Name of the Internet Service Provider (ISP)
• Date and time of visit/request
• Number of clicks, where applicable
• Method used to submit the request to the server
• Size of the file obtained in response
• Digital code indicating the status of the response given by the server
• Other parameters related to the operating system and the user’s IT environment

We also record how you reached this site — the search engine, advertisement, social network or link that brought you here, together with the first page you opened. This is kept in a cookie on your own device for ninety days and is included with any enquiry you send us, so that we know which of our pages and channels people find useful. It is not used to identify you, is not combined with any list bought from anyone else, and is not shared.

The information listed above is handled automatically and collected in an exclusively aggregated form in order to verify the correct functioning of the site and for security reasons. For the purposes of security (spam filters, firewalls, virus detection), automatically registered data may also include personal data such as IP address (the one that uniquely identifies, at least at that time, the host of origin), which could be used—in compliance with the laws in force on the subject—to block attempts to damage the site, harm other users, carry out malicious activities, and activities that constitute a crime. This type of data is used to protect the site and its users.

The listed data is used for the sole purpose of obtaining anonymous statistical information on the use of the website and to check its correct functioning. Consequently, data is deleted immediately after processing. The data used for security purposes (the blocking of attempts to damage the site) is kept for seven days.